Get More Booked Appointments From After-Hour Calls | Hesper
For US med spas running medical weight loss programs

Get More Booked Appointments From After-Hour Calls While You Sleep

An AI front desk that picks up on the first ring, answers every form fill in under a minute, and puts the patient on your calendar. Evenings. Weekends.

48 hours. No call required. You keep the findings either way.

24/7Every call answered
<60 secForm fill reply
30 daysLive, staged not switched on
4 in 10Enquiries arrive after you close
Missed

The Problem

Your ads are working. Your phone isn't being answered.

Empty med spa reception at dusk, desk phone unattended
18:00
Lines close
Front desk coordinator on one line while another rings
21:00
Peak enquiry hour
Phone and desk handset showing a list of missed calls and enquiries
4 in 10
Enquiries arriving between 6pm and 8am. You are closed for all of them.
Prospective patient enquiring from her sofa late at night
02:00
Still arriving
Staff member reviewing overnight messages the next morning
08:00
Voicemail reviewed

During business hours it isn't much better. The average clinic answers 55–65% of the calls it paid to generate.

Owners assume they lose on price. Or location. Or reviews. Usually they lose on availability. Someone called at 7pm, heard a greeting, and booked with the next clinic four minutes later. That patient never compared you. They just found someone who picked up.

The problem, in one line

Until that's fixed, a bigger budget just buys more calls nobody answers.

Industry benchmarks, medspa AI receptionist deployments, 2026.
Answered

The Solution

Not another lead source. Not a bigger budget. One AI agent on your phone line and your web forms.

Med spa reception desk at night, phone showing an incoming call beside a booking calendar
First ring · 02:00 · Sunday
Answers

A Front Desk That Never Closes

It answers every enquiry the moment it lands — at 2am, on a Sunday, and when both your lines are already busy.

A voice agent picks up on the first ring, takes the caller's details, and either books them or routes them, without anyone on your team lifting a receiver.

Text conversation qualifying a weight loss enquiry beside a booking calendar
Form fill → reply in 38 seconds
Qualifies and books

Every Form Fill Answered In Under A Minute

A text agent replies instantly, handles the questions that come up on every enquiry, qualifies against your criteria, and books.

Not an email three hours later, by which point they have already filled in someone else's form.

Clinician reviewing an escalated conversation thread on a tablet at the front desk
Clinical question → escalated with context
Escalates

Clinical Questions Go To A Human

The agent covers booking, rescheduling, hours, location and interest. The moment a conversation turns to symptoms, dosing or medical history, it escalates to your team with the context attached.

It never gives medical advice, and it never pretends to.

Same Ad Spend. Same Team. Every Call Answered.

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Order

What We Do

Fix the gap. Then widen the tap. Every clinic we audit is buying more demand than it can answer, so we work in a fixed order and we don't skip ahead.

Provider reviewing a patient plan on a tablet at a med spa consultation tableStep 01

First — The Front Desk

Every call answered24/7
Form fill reply<60 sec
Clinical escalationTo your team
Live in30 days
Why it comes first

Every call answered, every form replied to in under a minute. The only fix that adds revenue without adding spend.

See the build
Clinician holding a treatment pen in a med spa retail areaStep 02

Second — Compliance

Asset inventoryAll live pages
Flagged-phrase scanFDA-cited
RewriteDocumented
Delivery10 days
Standing claims sheet

Most med spa websites still carry the language the FDA has been citing. We find it, rewrite it, and hand your team a standing claims sheet.

See the scope
Patient and clinician reviewing body composition results after weight lossStep 03

Third — Growth Engine

Landing pagePer treatment
Creative angles4 per campaign
Managed spendTo $15,000/mo
Nurture sequence7–8 messages
Only after the phone answers

Once the phone is handled, more demand is worth buying. Campaigns built around post-weight-loss aesthetic work, aimed at patients you have already treated.

See the campaigns

Sequence is the message. Every competitor leads with lead generation. Leading with the answering problem separates you before a number is discussed.

Built

Why Us

Built for weight loss clinics, not for restaurants.

Most AI receptionists are horizontal products you configure yourself. Ours arrives with the GLP-1 script library already written — how to handle a pricing enquiry without making a claim, and exactly where the line sits between logistics and medical advice.

A filler enquiry is a scheduling question. A weight loss enquiry is usually a clinical one. The difference between a good agent and a liability is knowing which is which.

A filler enquiry

A scheduling question.

vs

A weight loss enquiry

Usually a clinical one.

Non-negotiable

Your medical director approves every script before the agent takes a single call.

GLP-1Script library written before you start
ClinicalQuestions escalate, never answered
Filter

Qualification

We turn down more clinics than we take.

Built for you if
  • You've run a medical weight loss program for 12+ months
  • You spend $2,000 or more a month on marketing
  • Your phone goes to voicemail after 6pm
  • You couldn't tell us your call answer rate right now
Not for you if
  • You launched in the last year — there isn't enough call volume yet
  • You want us to advertise compounded GLP-1s — we don't, at any price
  • You're shopping for the cheapest vendor — you'll find one, and it won't be us
Audit

Your 48-Hour Audit

Four pages. 48 hours. Free. You keep the findings whether you hire us or not.

Front desk coordinator taking a call beside a performance dashboard
01
Estimated missed-call volume and what those bookings were worth
Reviewing a recorded test call on a phone and laptop
02
A recorded test call to your own line, so you hear what a patient hears
Empty med spa reception desk after hours with the phone light on
03
After-hours and weekend coverage gap, hour by hour
Marking flagged marketing phrases on a tablet and printed audit
04
Every phrase matching language the FDA has cited
Audit report showing verification checks on a laptop and tablet
05
LegitScript status and Meta domain classification

Find Out What Last Month's Missed Calls Cost You.

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