Front Desk, Compliance And Growth For US Med Spas | Hesper
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What We Do

Fix The Gap, Then Widen The Tap

Three services, delivered in one order. We won't sell you the third until the first is working.

Sequence is the message. We don't skip ahead.

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48 hours. No call required. You keep the findings either way.

  • Live in 30 days
  • Ten-day compliance turnaround
  • Cancel anytime after month three
A provider reviewing a GLP-1 programme dashboard on a tablet at a clinic desk
Programme overview · adherence, weight change, outcomes
Order

Our Services

Every clinic we audit is buying more demand than it can answer.

Front desk coordinator answering a call at a med spa reception
01
The Front Desk — every call answered
Marketing manager reviewing printed clinic copy for flagged claims
02
Compliance — marketing copy remediation
Provider showing growth results on a tablet to a patient
03
Growth Engine — post-weight-loss demand
Desk

The Front Desk

Your best hire doesn't sleep, doesn't quit, and starts in 30 days.

Front desk coordinator answering a call at a med spa reception
First ring · 24/7 · Voice + text
Voice agent answering a call at receptionVoice agent
Patient receiving an instant appointment confirmation by textText setter
Clinician receiving an escalation alert on a tabletEscalation
Pipeline dashboard showing calls answered, bookings and no-showsOne pipeline
The Front Desk

A Receptionist Costs You A Salary. Not Having One After 6pm Costs You Patients.

Nobody on your team is failing. There are simply more calls than there are hands — four in ten arrive after you close, and a third of the rest come in while two lines are busy and someone is mid-treatment.

One pipeline shows booked calls, follow-ups and no-shows in real time. Most owners see their true answer rate for the first time in week one.

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What it does
  • A voice agent answers every call on the first ring — 2am, Sunday, or while both lines are tied up. It takes details and either books or routes.
  • A text agent replies to every form fill in under 60 seconds, qualifies against your criteria, and books. Not an email three hours later.
  • Anything clinical escalates to your team with context attached. It never gives medical advice and never pretends to.
  • One pipeline shows booked calls, follow-ups and no-shows in real time.

What's included

Intake, discovery, call flow mappingWeek 1
Escalation rules signed off by youWeek 1
GLP-1 script libraryMD approved
Voice agent + text setter configWeek 2
Calendar and CRM integrationWeek 2
Staged launch, after-hours firstDay 18
Weekly review through month oneIncluded
Timeline and commitment

Live in 30 days, staged rather than switched on. Three-month minimum, then month to month — cancel anytime after that and take your call flows, scripts and pipeline data with you.

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Claims

Compliance

Your website is still selling a program the FDA ended.

Compliance specialist reviewing flagged marketing claims on a clinic website
Feb 2025 → shortage resolved → three waves of letters
Marketing assets inventoried for reviewAsset inventory
Flagged phrase highlighted on a clinic pagePhrase scan
Marked-up claims copy being rewrittenRewrite
Compliance

Most Letters Name Marketing Language, Not Clinical Practice.

The agency declared the semaglutide shortage resolved in February 2025, which removed most of the legal basis for compounding copies. It has issued three waves of warning letters since — roughly eighty in September 2025, thirty in March 2026, and twenty-five more in June.

The phrases they cite are still live on thousands of clinic websites.

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What we do
  • Full asset inventory — every live page, ad, email and SMS template. Most clinics are surprised by how much is still running that nobody has read in a year.
  • Flagged-phrase scan against the language the FDA has cited: equivalence claims, outcome guarantees, comparative wording.
  • Rewrite. Not watered down — most clinics end up with sharper pages, because vague claims get replaced with specific ones.
  • A standing claims sheet your team works from, so the next ad doesn't reintroduce the problem.
Ten days from inventory to delivery, with before-and-after documentation on every change.
What this is not

Marketing copy remediation. Not legal advice, not regulatory advice, not a certification — and no substitute for review by your own counsel or medical director.

What it does is stop your marketing from being the easiest thing to find and the hardest thing to defend.

Growth

The Growth Engine

They lost the weight. Now they're booking the rest somewhere else.

Campaign dashboard and revenue attribution shown on a laptop and tablet at a clinic front desk
Skin tightening · Facial volume · Body contouring
Provider walking a patient through her programme on a tabletLanding pages
Post-weight-loss aesthetic demand broken out by treatment4 angles
Body composition review at the clinicTo $15k/mo
Patient receiving follow-up messages from the clinic on her phoneNurture 7–8
The Growth Engine

Same Patients, Higher Margin, Campaigns That Launch Immediately.

In a December 2025 survey of aesthetic providers, 67% reported an increase in patients seeking treatment for the changes that follow rapid weight loss — a 45% jump on the previous year.

Advertising a prescription weight loss medication on Meta requires third-party certification that takes four to eight weeks. Skin tightening, facial volume and body contouring carry none of that.

AAFPRS provider survey, December 2025.

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What we build
  • A landing page per treatment, written for someone who just lost forty pounds and doesn't know what to call the problem they see in the mirror
  • Four creative angles per campaign — problem-solution, authority, testimonial, return-on-investment — tested against each other rather than guessed at
  • Campaign setup, optimisation and reporting to $15,000 monthly spend, with weekly reviews and a live dashboard rather than a monthly PDF
  • A seven to eight message nurture sequence across email and SMS, because most aesthetic enquiries don't book on the first visit
Why it comes last

Pointing new demand at a clinic that misses four in ten calls is how agencies burn budgets and lose clients in month three.

We won't sell you traffic until your phone answers.

Asked

Common Questions

Will patients know it's AI?
Most don't ask. If they do, the agent tells them and offers to connect them to your team. We don't build agents that pretend to be people.
Will it replace my front desk staff?
No. It covers the hours they don't work and the calls they can't reach. Most clinics find their team spends less time on phone tag and more time with patients in the building.
What if it books someone it shouldn't?
Qualification rules are set during onboarding and signed off by you. The agent books against the criteria you define, never its own judgement.
How long until it's live?
30 days from intake to full launch. We soft-launch on after-hours and overflow around day 18, review recordings daily for a week, then expand to full coverage. Staging it that way is deliberate — the first week of real calls is what tunes the agent.
Do we need LegitScript certification?
Not for the front desk — that's your own phone line. For paid advertising that names a prescription medication, yes, which is one reason the growth work avoids naming one.
What does it cost?
It depends on your call volume and how many locations you run. The audit tells us both. We'll walk you through it on the call — and if the numbers don't justify it, we'll say so.
What happens if we cancel?
Month to month after the first three. Your call flows, scripts and pipeline data are exportable and yours.
Audit

Find Out What Last Month's Missed Calls Cost You.

Four pages. 48 hours. Free. You keep the findings whether you hire us or not.

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